Buy with confidence, use with peace of mind.
التعليمات
Pisooka Pro has stronger force compared to Pisooka X and is suitable for fitness enthusiasts, professional use, and those who are familiar or have used foam roller products before. It has nine force adjustments to adapt to various muscle conditions.
Pisooka X is mini but powerful. It is considered a tiny-sized model and is also recommended for first-time users of massage guns, it is suitable for home massage and office relaxation, and travel relief. It would be better to purchase the more advanced Pisooka Pro after becoming familiar with the product and determining a regular need for use.
Customer service is available from 10:00am to 5:00pm on business days. Due to the high volume of messages, customer service representatives will respond in the order received. We apologize for any delay and thank you for your patience.
If you are unsure on how to use the device, you can refer to our instructional videos and articles that provide detailed instructions. If you still have any questions, you can contact our customer service.
Yes, it is normal for the device to automatically stop after using it for a certain period of time as a safety feature to prevent overheating and extend the lifespan of the product. It is recommended to take a break and let the device cool down before using it again.
It is normal for the gun body to heat up, as the speed of the vibration and the power of the motor can cause the device to generate heat. It is recommended to not use it for more than 20 minutes at a time and not to use it on the same area for more than 5 minutes.
Please do not use an apple charger to charge the device, especially not using a MacBook or iPad adapter. Thank you!
If your product is the Pisooka X, the charging may slow down or not fully charge due to the protection mechanism on the fourth LED light. This is also the case with some adapters with low power output. However, this does not affect the usage of the product. Charging time may vary depending on the adapter and voltage used, but it typically takes around 8 hours. It is recommended to charge overnight and stop charging when the third LED light is lit and the fourth LED light is flashing, which indicates 80% or more battery life.
Silicone material can be wiped with non-alcohol wet wipes. Alcohol should not be used to clean silicone materials. Other parts of the gun and massage head can be cleaned with alcohol.
It depends on where you are located and the availability of the products. You can check if there are any physical stores in your area that carry the products and offer try-out or experience session. Alternatively, you can check if the company or seller have any demonstration videos on the internet that you can watch. If you are still unsure, you can contact the customer service of the company to inquire about product try-out or experience session.
It depends on the company’s policy and also on your location. It would be best to check the company’s website or contact their customer service to get a more accurate estimated delivery time. Factors such as shipping method, product availability and location can affect the delivery time.
The 14-day trial period is a consumer right that applies to online, telephone, mail-order magazine, television shopping, and visiting transactions. It is also applicable for orders placed on our company’s official website. If you receive the product and find that it is defective or unsatisfactory, please contact our customer service to communicate about the return/exchange process.
I apologize, massage heads are considered personal hygiene products, so we will not be able to resell them after they have been returned. Therefore, it is not included in the 7-day trial period.
For non-human damage within the warranty period, please contact customer service, provide the warranty card and a brief description of the product problem. A customer service representative will respond to you with relevant return and exchange information. If the damage is caused by human factors, please also contact customer service to discuss.
Project Mars is different from other companies that exclude batteries from the warranty. We are committed to providing you with the best after-sales service and warranty experience. Both the body and the battery are covered by the warranty service.
If the product is unfortunately damaged after the warranty period, please contact customer service for related repairs/replacement, please provide the warranty card and a brief description of the product problem, and a specialist will respond to you.
For products that are out of warranty, a testing fee of 30 euros will be charged in advance. We will contact you by phone with a quotation after the testing is completed. If you decide to proceed with a repair or exchange, the testing fee can be deducted directly.
Hello, it is normal for the noise level to increase with use of the product. This is true for all massage guns. To increase the lifespan of your massage gun, it is recommended to not apply excessive force when using it. If you feel that the intensity is not enough, you can adjust it to a higher level instead. This can help increase the lifespan of the massage gun.
Please do not apply excessive force when using the massage gun. If you feel that the intensity is not enough, you can adjust it to a higher level. This can help increase the lifespan of the massage gun.
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